Elements and Performance Criteria
- Determine entitlements and allowances
- Individuals' eligibility for government products or services is determined within the bounds of legislation and government policy.
- Eligibility tests or checks are applied to confirm payment stream, entitlements and allowances.
- Special needs are identified and accommodated, within the bounds of legislation and government policy.
- A package of services and benefits is offered which matches needs and entitlements under legislation and government policy.
- Administer ongoing entitlements and obligations
- Administer payments and benefits
- Payments or benefits are granted in accordance with legislation and policy guidelines.
- Adjustments to payments and benefits are made consultatively with the individuals concerned and in accordance with legislation and policy guidelines.
- Payments and benefits made are confirmed and reviewed in accordance with established procedures.
- Errors and debts are identified and recovered in accordance with established procedures.
- Process payments
- Determine entitlements and allowances
- Individuals’ eligibility for government products or services is determined within the bounds of legislation and government policy.
- Eligibility tests or checks are applied to confirm payment stream, entitlements and allowances.
- Special needs are identified and accommodated, within the bounds of legislation and government policy.
- A package of services and benefits is offered which matches needs and entitlements under legislation and government policy.
- Administer ongoing entitlements and obligations
- Administer payments and benefits
- Payments or benefits are granted in accordance with legislation and policy guidelines.
- Adjustments to payments and benefits are made consultatively with the individuals concerned and in accordance with legislation and policy guidelines.
- Payments and benefits made are confirmed and reviewed in accordance with established procedures.
- Errors and debts are identified and recovered in accordance with established procedures.
- Process payments